Haber's Compounding Pharmacy
Compounding pharmacy · Toronto, GTA
Your site has served Toronto's compounding patients since 1958, but there's still no way for a returning hormone-therapy patient to request a refill without picking up the phone or sending a fax.
Why they need it
Haber's has run since 1958 as a specialty compounding pharmacy (bioidentical hormone therapy, pain management, nutritional compounding) built on repeat prescriptions, yet its website carries no email address, no contact form, and no refill mechanism - patients can only reach the pharmacy by phone or fax. For a practice built on recurring, customized formulations, that is a high-friction gap. Build: a lightweight patient portal where existing patients log in, request refills of their specific compounds, upload new prescriptions or doctor referrals, and message the compounding pharmacist directly, with email/SMS notification when an order is ready. Back office gets a simple order queue instead of juggling phone messages and fax slips. This replaces the phone-and-fax intake process, reduces missed-refill dropout among long-term hormone and pain patients, and gives Marvin's team a documented order trail useful for compounding recordkeeping as well as patient retention.
Tech gaps
No email address or contact form published anywhere on the site; no online refill/reorder mechanism; no patient portal despite offering ongoing bioidentical hormone and pain-management compounds that require repeat orders
Current tech
Static brochure website; no e-commerce, booking, or account system; contact limited to phone and fax
Selling a customer portal
PlaybookA login for their customers to book, see status, and pay, so the phone stops ringing for updates.
- Ask how many 'where is my job at' calls the office takes a week.
- Portals pay back on admin hours saved, not on new sales. Frame it as staff time.
- Start with status and booking. Payments and documents are phase two.
Objections (3)
- “We already have a website.”
- A website tells people about you. A portal does the work for you. It sits behind a login on the site you already have.
- “Our customers won't log in.”
- They already do it for their bank and their dentist. We text them a link; no password on the first visit.
- “Too expensive.”
- What does one admin hour cost you? Most portals replace 10 to 15 hours a week of status calls.