Air Track Inc.
Commercial/industrial HVAC and refrigeration contractor · Mississauga, GTA
You've delivered 850+ commercial and industrial HVAC/R projects since 1999, but your facility clients still have no portal to check PM history or an open ticket - it's all phone and email.
Why they need it
Air Track runs commercial and industrial HVAC/R work - chillers, cooling towers, BAS/DDC controls, design-build retrofits - for repeat facility clients, but has completed 850+ projects with nothing visibly resembling a client portal. A B2B maintenance and project portal would let facility managers see PM visit history, open service tickets, equipment nameplate data and technician reports per site, replacing whatever combination of email threads and paper service reports currently documents that work. Internally, a project-tracking tool for their engineers to manage design-build and retrofit jobs (submittals, schedules, punch lists) would reduce the coordination overhead visible in a company this technical running on a plain marketing website. This is B2B recurring-maintenance software territory, not consumer booking - the payoff is contract retention and fewer 'what did you do at our site last visit' calls.
Tech gaps
No client portal for commercial customers to view preventative-maintenance schedules, service reports or equipment history across sites; no project-tracking tool visible for design-build/retrofit work; quote and project status appear to be phone/email only.
Current tech
Marketing site with a 'Book Now' contact button; commercial/industrial project work (DDC/BAS controls, chillers, cooling towers, retrofits) for 850+ completed projects is coordinated with no visible client-facing system.
Selling a portal + ops tool
PlaybookA customer-facing portal and the internal tool behind it, built together so the data is entered once.
- Lead with whichever side hurts more today; the other side is phase two.
- One data model means the customer sees exactly what the office sees.
Objections (1)
- “That is a big project.”
- It is two small ones in a row. You see the first working before you commit to the second.