Leads
Leads
LostMarcus Hill · 1 attempt · last 10 h ago

Tony's Flooring Centre

Flooring retailer & installer · Etobicoke, GTA

Maria Vessio, Owner [email protected]
(416) 255-9631
Call now
Recommended build
Customer quote-and-booking portal + install crew scheduling calendar
Type
multiple
Budget
$25-60k
Opening line

Noticed Tony's Flooring has been quoting and scheduling installs by phone since 1961 - curious if a simple online booking calendar for measures and install dates would save Maria and the crew the back-and-forth.

Why they need it

A customer-facing quote-request and job-scheduling web portal, plus a simple install-crew calendar Maria and Rob can run from a phone or laptop. Today every quote and installation date is negotiated by phone or a generic contact form with no calendar behind it, which means double-bookings, no automatic reminder before a crew shows up, and no way for a homeowner to check order status once product is ordered. A portal where customers request a measure, see available install dates, and get a link to check job status would replace hours per week currently spent on phone tag and cut missed appointments. The same backend gives the crew a scheduling calendar so staff know which job is happening where each morning instead of a paper or text-message schedule. For a 65-year-old, single-location, owner-run flooring shop this is a lean build: quote intake, calendar, SMS confirmations, and a lightweight job-status page - no large e-commerce catalog needed.

Tech gaps

No online appointment booking for quotes/measures, no e-commerce, no customer-facing job or order status - everything routes through phone calls or a generic contact form

Current tech

Content-driven website (blog, portfolio gallery, FAQ) with contact forms; no shopping cart, no online booking, no live chat

Selling a portal + ops tool

Playbook

A customer-facing portal and the internal tool behind it, built together so the data is entered once.

  • Lead with whichever side hurts more today; the other side is phase two.
  • One data model means the customer sees exactly what the office sees.
Pricing: $60k to $150k across two phases. Phase one usually 10 to 14 weeks.
Objections (1)
That is a big project.
It is two small ones in a row. You see the first working before you commit to the second.
Open tonysflooring.ca