Master Fine Jewellers

Master Fine Jewellers runs two staffed mall locations (St. Laurent Shopping Centre and Billings Bridge) offering repairs, resizing, custom design and watch service - repair-heavy work that today has zero customer-facing status visibility; the site tells customers to call the store directly. With two locations, that likely means two separate paper or in-store tracking systems, no shared view of which repairs are where, and customers who drop a ring at one mall having no way to check status without knowing which store has it. Build a repair intake and status-tracking portal: customers get a ticket number at drop-off and can check status online (received, in repair, quality check, ready for pickup) at either location, while staff get an internal dashboard showing all open jobs across both stores in one queue. This removes the single biggest daily source of 'is my ring ready yet?' phone calls and gives visibility across locations that paper tickets can't.