Supreme Services
Disaster restoration & property restoration contractor · Windsor, Southwestern Ontario
I noticed Supreme Services runs eight service divisions out of your Windsor and Strathroy offices but customers still track their restoration job status by phone -- worth a quick chat about a claim-status portal?
Why they need it
Supreme runs eight service divisions (restoration, renovations, environmental, facility maintenance, emergency/insurance work, laneway homes, basement solutions, commercial) out of two offices, but customer intake is a single generic 'service-form' bolted onto a WordPress site -- there is no job-status visibility for homeowners and property managers waiting on insurance-funded restoration work, and no way for the roughly 50-person crew across Windsor and Strathroy/London to update job status from the field without phoning the office. Build a job/claims-tracking web portal so adjusters, property managers and homeowners can log in and see mitigation-to-completion status, photos and documents, replacing manual phone/text updates, paired with a mobile field app for crews to log time, photos and materials against each job. This cuts office admin time chasing crews for status and gives Supreme a differentiator when bidding insurance-panel work against national franchise competitors that already run franchisor-provided systems.
Tech gaps
no customer/insurance-adjuster job-status portal, no field crew app for status updates from job sites, single generic intake form covers 8 different service divisions
Current tech
WordPress-style marketing site with a generic 'service-form' quote intake and a FinanceIT financing widget; no visible booking system, job portal, or dispatch tool
Selling a portal + ops tool
PlaybookA customer-facing portal and the internal tool behind it, built together so the data is entered once.
- Lead with whichever side hurts more today; the other side is phase two.
- One data model means the customer sees exactly what the office sees.
Objections (1)
- “That is a big project.”
- It is two small ones in a row. You see the first working before you commit to the second.