Cozy World Inc.

Cozy World operates three separate offices and splits customer intake across two phone lines by service type and three different email inboxes - a customer has to already know whether their issue is 'repair/install' or 'cleaning/maintenance' before they even know which number to dial. That's a textbook signal of disconnected systems across locations with no shared CRM or dispatch layer. A unified booking and dispatch platform - one intake point that routes internally by service type and nearest office/technician, plus a customer portal showing service history and upcoming appointments - would let a 34-year, three-office operation stop relying on customers self-sorting into the right phone line. Given the multi-office complexity and the named, reachable owner (Boris Sherman), this is a meaningful build: unify three offices' scheduling, technician assignment and customer records into one system instead of the current phone/email-line-per-service-type split.