Victoria Commons Clinic & Pharmacy
Independent pharmacy with attached walk-in clinic · Scarborough, GTA
Right now a patient booking through your tinyurl link, messaging your pharmacy on WhatsApp, and ordering through Medaki are using three different systems that don't talk to each other.
Why they need it
This combined walk-in clinic and pharmacy currently routes patients through three disconnected tools: a tinyurl.com redirect for appointment booking, WhatsApp for pharmacy questions, and a separate Medaki storefront for ordering the 1,000+ retail products they stock. None of these talk to each other, so a patient booking a clinic visit has no visibility into their pharmacy account, and staff must manually reconcile bookings, WhatsApp threads, and Medaki orders. Build: one branded patient app/portal that unifies appointment scheduling, prescription refill requests, and product ordering under a single login, with a staff dashboard replacing the three-tool juggle. This eliminates the tinyurl/WhatsApp workaround stack, cuts double-booking and no-shows, and lets the clinic and pharmacy cross-sell (e.g., prompting a pharmacy refill at clinic checkout) - a real revenue lever for a business already positioning itself as an integrated local health hub.
Tech gaps
No unified patient account tying clinic bookings to pharmacy orders; appointment booking uses a generic tinyurl redirect instead of an embedded scheduler; three separate unlinked channels (tinyurl booking, WhatsApp, Medaki ordering) for one operation
Current tech
Website with booking routed through a tinyurl.com redirect, WhatsApp for pharmacy contact, and a separate Medaki storefront for product ordering - three disconnected third-party tools
Selling a portal + ops tool
PlaybookA customer-facing portal and the internal tool behind it, built together so the data is entered once.
- Lead with whichever side hurts more today; the other side is phase two.
- One data model means the customer sees exactly what the office sees.
Objections (1)
- “That is a big project.”
- It is two small ones in a row. You see the first working before you commit to the second.