Laserbody MD
Med spa / laser & body contouring chain · Mississauga, GTA
Laserbody MD runs seven locations from Mississauga to Pickering to Richmond Hill off what looks like a single generic booking page - a real multi-location ops platform would let each clinic manage its own calendar, inventory and staff without a head-office bottleneck.
Why they need it
Laserbody MD operates seven clinics across the GTA - Toronto, Mississauga, Brampton, Hamilton, Oakville, Pickering and Richmond Hill - offering a very wide menu spanning CoolSculpting, Botox, Morpheus8, Fraxel, Ultherapy, Emsculpt, hair transplants and IV therapy, yet the public site shows only a single generic 'Book Now'/contact flow with no evidence of a unified scheduling or client-record system tying the seven locations together. At this scale, that almost certainly means each clinic is managing its own bookings, inventory (injectables, laser consumables) and staff scheduling independently, with head office having no real-time visibility across sites. An internal multi-location operations platform - booking, inventory draw-down per treatment, staff scheduling, and a head-office dashboard rolling up utilization and revenue per clinic - is exactly the kind of system a seven-site med spa chain needs and almost never gets from off-the-shelf booking software built for single-location salons.
Tech gaps
Seven-location chain with no visible unified booking platform or cross-location client record system; no location-level operations dashboard evident; no online package or membership tracking
Current tech
Central 'Book Now'/contact page, no named scheduling platform identified across 7 locations; broad treatment menu (CoolSculpting, Botox, Morpheus8, Fraxel, Ultherapy, Emsculpt, hair transplant, IV)
Selling a internal ops tool
PlaybookDispatch, scheduling, job tracking built around how they actually run crews, replacing the whiteboard and the inbox.
- Ask what breaks when the office manager is off sick. That is the tool.
- Off-the-shelf dispatch software makes them change their process. We build to their process.
- Mobile for the crews, desktop for the office.
Objections (2)
- “We looked at Jobber / ServiceTitan.”
- Good tools for a standard shop. Ask what they had to give up to fit it. We build the parts that did not fit.
- “Our crews won't use software.”
- They already use their phone all day. If it takes more than two taps we built it wrong.