Bachly Construction

Bachly runs three distinct businesses under one brand: custom homes/cottages, commercial construction, and 24/7 emergency restoration (water, fire, wind, biohazard) fielded through a single 1-800 hotline. Today an emergency call still has to be answered, triaged and dispatched by a person before a crew is assigned - high-stakes moments (a flooded basement at 2am) where a missed or slow call loses the job to a competitor. A web-based intake and dispatch tool would let the hotline log a claim in seconds, auto-route it to the nearest available crew by postal code, and text the homeowner and their insurance adjuster a live job-status link - replacing phone tag during exactly the moments customers are most panicked. On the build side, a companion client portal would give custom-home and commercial clients one place to see schedule, change orders and document uploads instead of chasing updates by email across three separate divisional inboxes.