Beyond the Pale Brewing Company

Beyond the Pale operates two Ottawa taprooms, and remarkably each one runs on a different reservation platform - City Centre uses Paloma Parties, ByWard Market uses Libro Reserve - meaning a regular customer can't be recognized across locations and staff can't see combined booking data anywhere. Add a third system for the Shopify beer shop and a fourth in the form of Uber Eats commission fees for food delivery, and this is about as clear a 'disconnected SaaS stack' case as exists in this segment. A single custom reservation and ordering platform covering both taprooms would replace two different paid reservation subscriptions with one system, unify customer and loyalty data across locations for the first time, and an in-house food ordering flow would let them stop paying Uber Eats' delivery commission on orders that could be taken directly. This is a strong, concrete, dual-location consolidation project.