Aqua Drain Sewer Services Inc.
Plumbing, drain and sewer contractor · Ottawa, Eastern Ontario
Aqua Drain runs 47 trucks across the Ottawa-to-Kingston corridor through one dispatch inbox - worth a conversation about a dispatch board that scales past a phone line.
Why they need it
Aqua Drain has grown from one van to 47 trucks and roughly 50 staff, but every plumbing call, sewer job, hydro-excavation booking, water-truck rental and grease-trap pickup still lands in one dispatch inbox and phone line. At this fleet size that is a real operational bottleneck: dispatchers are almost certainly juggling paper or spreadsheet job boards to route crews across Ottawa-to-Kingston service area. An internal dispatch/ops web app (job intake, crew/truck assignment, real-time job status, route history) paired with a lightweight customer-facing booking and job-tracking portal would let dispatch triage 47 trucks without phone tag, cut double-booking, and give commercial clients (property managers booking recurring grease-trap or hydro-excavation service) self-serve scheduling instead of calling in. This is the strongest fleet-scale candidate in the region.
Tech gaps
No online booking or scheduling; no visible dispatch/fleet-management system for customers or crews; no pricing, no customer portal to track job or truck-rental/water-delivery status; everything funnels through one dispatch inbox and phone line for a 47-truck operation.
Current tech
WordPress marketing site with multiple static contact/quote forms and a central dispatch@ inbox; 24/7 phone dispatch for a fleet of 47 trucks.
Selling a portal + ops tool
PlaybookA customer-facing portal and the internal tool behind it, built together so the data is entered once.
- Lead with whichever side hurts more today; the other side is phase two.
- One data model means the customer sees exactly what the office sees.
Objections (1)
- “That is a big project.”
- It is two small ones in a row. You see the first working before you commit to the second.