Hawker Construction
Concrete & excavation contractor · Corbyville, Eastern Ontario
Hawker Construction runs excavation, concrete, septic, demolition and trucking crews out of Corbyville, but every one of those jobs still gets scheduled through a single Gmail inbox - a dispatch tool built around how you actually run five divisions would save your office real hours every week.
Why they need it
Hawker Construction, led by president Derek Hawker since 1991, runs excavation, concrete, demolition, septic, sewer/water, well and trucking crews out of Corbyville, serving Belleville, Bancroft, Napanee, Prince Edward County and beyond - a genuinely multi-division contractor with named team members (James King, Steve Thompson, McKenzie Hawker Supryka, Corrie Hawker) but a single Gmail inbox handling every estimate request across all six service lines. That's a real bottleneck: a septic-design lead, a commercial excavation lead and a snow-removal contract inquiry all land in the same place with no way to route them to the right specialist or track them separately. An internal dispatch and job-management tool would let the office log each job by division, assign it to the right crew and equipment, and track it from estimate through completion, with a lightweight customer-facing status view for larger commercial and municipal clients. Given the size and diversity of operations here, this is one of the strongest ops-tool fits in the region.
Tech gaps
No job/crew scheduling system despite running excavation, concrete, septic, demolition, trucking and pit-service divisions simultaneously, no customer portal for multi-week projects, no digital work orders for field crews, estimate requests funnel into one shared Gmail inbox.
Current tech
Professional website with a dropdown service-selection contact form, project photo gallery, Facebook integration; quotes handled through a free-estimate form routed to a single Gmail inbox.
Selling a internal ops tool
PlaybookDispatch, scheduling, job tracking built around how they actually run crews, replacing the whiteboard and the inbox.
- Ask what breaks when the office manager is off sick. That is the tool.
- Off-the-shelf dispatch software makes them change their process. We build to their process.
- Mobile for the crews, desktop for the office.
Objections (2)
- “We looked at Jobber / ServiceTitan.”
- Good tools for a standard shop. Ask what they had to give up to fit it. We build the parts that did not fit.
- “Our crews won't use software.”
- They already use their phone all day. If it takes more than two taps we built it wrong.