Chatham-Kent Veterinary Hospitals

Chatham-Kent Veterinary Hospitals runs four separate clinics, Chatham, Blenheim, Ridgetown (South Ridge) and Wallaceburg, each with its own address, phone number and generic 'Book Appointment' web form, tied together only by a shared after-hours emergency line and General Manager Jennifer Knights, RVT. That's the classic multi-site pain point: four front desks each independently taking calls and web-form requests, with no visible shared client record letting a client seen in Chatham be recognized if they call the Wallaceburg location, and no group-level dashboard for Knights to see booking load or patient volume across all four sites at once. A centralized booking portal plus an internal ops dashboard would let any location see a shared calendar and client history, let clients book at whichever site is convenient without re-registering, and give the GM a single view of the four-clinic operation instead of coordinating by phone and fax between locations.